Satisfied customers are our favorite award

Download 2020 report here.

For the eleventh year in a row, Global HR Research has been included in the prestigious HRO Today Baker’s Dozen Customer Satisfaction rankings as one of the premier pre-employment screening providers. So, from all of us: thank you! 

Based solely on client feedback collected through annual surveys, the Baker’s Dozen award is real-world affirmation of how GHRR pre-employment screening services help HR professionals make hiring decisions with greater confidence and speed. Specifically, we received high marks in three key categories: 

  1. Breadth of service – Global HR Research offers an industry-leading product line for our clients and their candidates.
  2. Size of deals – Undeniably, some of America’s largest employers choose GHRR because our technology delivers the enterprise-level features, reporting, and security they require from a screening provider. 
  3. Customer service – Some screening providers put profits ahead of customer satisfaction—but not us. We’ve always been customer-centric and will continue to invest in ensuring that our customers and their candidates have the best experience available in the market.

Share 20 Minutes, and We’ll Show You Satisfaction Means Everything to Us!

“We’re obsessed with customer satisfaction. GHRR continues to focus on expanding our already award-winning capabilities to enhance the candidate experience and provide better customer and candidate insights. Honestly, I’m thrilled to see that our hard work and dedication continue to be rewarded.”
– Brandon Phillips, President & CEO

A year of innovation and perseverance

It’s not enough to focus on best-in-class customer service. To rank at the top of our field, we needed to take a 360° approach to our customer and candidate experience. Here are just a few of the many efforts this year that have helped GHRR retain our place in the Baker’s Dozen:

> Pandemic perseverance - We’ve been by your side throughout the COVID-19 challenge, delivering up-to-date information on current trends and best practices and offering a free state-by-state guide to reopening post pandemic. View the page here.

> Simplified compliance - We implemented a faster, more robust rules engine to drive federal and state forms automation where clients and candidates need it most.

> Expanded product offerings - We expanded our suite of services with the launch of an electronic DOT application and verification capabilities for the transportation industry and automated healthcare sanctions and e-reference solutions for healthcare providers.

> Empowering partnerships - Via our preferred partnership with HealthcareSource®, America’s leading applicant tracking system for forward-thinking healthcare organizations, and our direct integration with iCIMS Prime Connector, we’re delivering greater specialization and a more streamlined experience for customers.

To be recognized by clients as an award-worthy provider of customer service—eleven years running—is an incredible honor. Thank you. We aspire to continual improvement, and we invite you to partner with us to experience the benefits that 2021 will bring.